RETURN POLICY
OVERVIEW
At Crown Beads, we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
RETURN POLICY
If for any reason, you are not completely satisfied with your purchase, you may return the item within 7 days of delivery of your order.
Please note that custom jewelry pieces are not eligible for a return unless an error was made on our end.
The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or taken apart is non-returnable.
- Shipping fees are non-refundable.
- All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section.
- There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
- Order cancellations can only be requested prior to shipment.
- If the return of an item was caused by an error on our end or a manufacturer's part, we will cover the shipping fees.
RETURN PROCEDURE
To return a product, you must first request a Return Merchandise Authorization (RMA) that is located in the MY ACCOUNT section next to each order item that you want to return. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.
EXCHANGE PROCEDURE
There are 2 ways you can go about exchanging a product:
- Option 1 (Slower) - Use the standard return procedure to request an RMA for the product you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is a difference in the price, you will be either refunded or charged the difference.
- Option 2 (Faster) - Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the item, a refund will be issued promptly as long as the product(s) were shipped out within the 7-day return window.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) arrives defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use the product! We will send you a replacement product and provide you with a prepaid return label to return the defective product. Product(s) must be returned to us within 14 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement product is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
ORDER CANCELLATIONS
When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping stage. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, etc). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
SHIPPING POLICIES
Crown Beads is pleased to offer free shipping on all domestic orders (USA Only) with sales totaling over $35. Simply select "Free Economy Shipping" at checkout to take advantage of this wonderful offer!
To qualify for this special offer, orders must total $35.00 or over, excluding taxes, after all other discounts and coupons have been applied. All orders that total less than $35.00 will be charged our regular low cost shipping fees. If you select any domestic shipping service other than Standard, the appropriate shipping fees will be charged.
Unfortunately, international orders are not eligible for this offer.